Terms of service

Terms of Service – Divine Luxe

Welcome to Divine Luxe. These Terms of Service (“Terms”, “Terms and Conditions”) govern your access to and use of our website divineluxe.in and the purchase of products from us.

By accessing, browsing, or making a purchase from our website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website.

1. General Conditions

Divine Luxe reserves the right to refuse service to anyone for any reason at any time.
You agree not to use our products or services for any unlawful or unauthorized purpose or to violate any applicable laws.

Any breach of these Terms may result in immediate termination of your access to our services.

2. Eligibility to Use the Website

By using this website, you confirm that:

  1. You are at least 18 years of age, or
  2. You are accessing the website under the supervision of a parent or legal guardian

We do not knowingly provide services to minors.

3. Product Information & Availability

We make every effort to display product details, descriptions, and images as accurately as possible. However:

  1. Product colors may slightly vary due to lighting or screen resolution
  2. Jewelry designs may have minor variations due to craftsmanship

All products are subject to availability, and we reserve the right to limit quantities or discontinue any product without prior notice.

4. Pricing & Payment

All prices listed on Divine Luxe are in Indian Rupees (INR) and inclusive/exclusive of applicable taxes as mentioned.

We reserve the right to change prices, offers, or product listings at any time without prior notice.

Payments are processed securely through trusted third-party payment gateways. We do not store sensitive payment details.

5. Cash on Delivery (COD)

Cash on Delivery orders are subject to an additional COD charge of ₹99, which is non-refundable.

Divine Luxe reserves the right to:

  1. Approve or decline COD orders
  2. Disable COD for certain locations or customers

6. Shipping & Delivery

Shipping timelines, charges, and delivery conditions are governed by our Shipping Policy, which forms an integral part of these Terms.

Delays caused by courier partners, force majeure events, or incorrect customer details are beyond our control.

7. Exchange, Refund & Damage Claims

Our Return & Refund Policy governs all exchanges, refunds, and damage-related claims.

Key points include:

  1. No returns; exchange only
  2. Exchange allowed within 7 days of delivery
  3. Exchange fee of ₹100 applies
  4. Box-opening video is mandatory for damage or refund claims

Failure to comply with these conditions may lead to claim rejection.

8. No Warranty or Guarantee

All products sold by Divine Luxe are fashion jewelry and are sold on an “as-is” basis.

We do not provide any warranty or guarantee regarding:

  1. Product longevity
  2. Plating or color retention
  3. Stone setting or wear and tear

Normal wear, oxidation, or damage due to misuse is not covered.

9. Intellectual Property Rights

All content on this website, including but not limited to:

  1. Logos
  2. Brand name
  3. Images
  4. Text
  5. Designs

are the exclusive property of Divine Luxe and are protected by applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is strictly prohibited.

10. User Conduct

You agree not to:

  1. Provide false or misleading information
  2. Attempt to interfere with website security
  3. Upload viruses or malicious code
  4. Use the website for fraudulent or illegal activities

Violation of this section may result in legal action.

11. Limitation of Liability

Divine Luxe shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  1. Use of our website
  2. Purchase or use of products
  3. Delays or delivery failures

Our liability, if any, shall not exceed the value of the product purchased.

12. Indemnification

You agree to indemnify and hold Divine Luxe harmless from any claim, loss, liability, or expense arising from your violation of these Terms or misuse of the website.

13. Third-Party Services & Links

Our website may include services or links provided by third parties.
We are not responsible for the content, accuracy, or practices of such third-party services.

14. Legal Jurisdiction & Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of courts located in Delhi, India only.

15. Changes to Terms of Service

Divine Luxe reserves the right to update, modify, or replace any part of these Terms at its sole discretion.
Changes will be effective immediately upon posting on the website.

Continued use of the website constitutes acceptance of the revised Terms.

16. Contact Information

For any questions regarding these Terms of Service, you may contact us at:

Email: help.divineluxe@gmail.com
Website: divineluxe.in