Shipping policy
Shipping Policy – Divine Luxe
At Divine Luxe (“we”, “our”, “us”), accessible from divineluxe.in, we are committed to delivering your jewelry safely and on time. This Shipping Policy explains how orders are processed, shipped, and delivered once a purchase is made on our website.
1. Order Processing Time
All orders placed on Divine Luxe are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Once your order is processed, it will be handed over to our trusted logistics partners for delivery.
2. Shipping & Delivery Timeline
We aim to deliver all orders within 2–5 business days, depending on your delivery location and courier service availability.
Please note:
- Delivery timelines are estimates and may vary due to unforeseen circumstances such as weather conditions, logistics delays, strikes, or remote location constraints.
- Divine Luxe is not responsible for delays caused by courier partners once the shipment has been dispatched.
3. Shipping Charges
Shipping charges (if applicable) will be clearly mentioned at checkout before completing the payment.
For Cash on Delivery (COD) orders:
- An additional COD charge of ₹99 applies, which is non-refundable.
4. Delivery Locations
Currently, Divine Luxe ships across India only.
We do not offer international shipping at this time.
Orders will be delivered to the shipping address provided by the customer during checkout. Please ensure that all address details, contact number, and pin code are accurate to avoid delays or non-delivery.
5. Order Tracking
Once your order is shipped, you will receive tracking details via SMS or email, allowing you to monitor the delivery status of your shipment.
Customers are advised to track their orders regularly using the provided tracking link.
6. Failed or Delayed Deliveries
If a delivery attempt fails due to:
- Incorrect or incomplete address
- Unavailability of the customer
- Refusal to accept the order
The order may be returned to us. In such cases:
- Shipping charges and COD charges will not be refunded
- Re-shipping (if approved) may incur additional costs
7. Damaged or Tampered Packages
If you receive a package that appears damaged, opened, or tampered with, please do not accept the delivery and inform us immediately.
If accepted, a box-opening video is mandatory to raise any claim related to damage or missing items, as mentioned in our Return & Refund Policy.
8. Force Majeure
Divine Luxe shall not be held liable for delays or failures in delivery due to events beyond our reasonable control, including but not limited to natural disasters, government restrictions, strikes, pandemics, or logistical disruptions.
9. Changes to This Policy
Divine Luxe reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be reflected on this page with an updated revision date.
10. Contact Us
For shipping-related queries or support, you may contact us at:
Email: help.divineluxe@gmail.com
Website: divineluxe.in