Refund policy

Return & Refund Policy – Divine Luxe

At Divine Luxe (“we”, “our”, “us”), accessible from divineluxe.in, we value transparency and fairness in our policies. As we deal in fashion and premium jewelry, please carefully read this Return & Refund Policy before placing an order. By making a purchase on our website, you agree to the terms outlined below.

1. Cash on Delivery (COD) Charges

All orders placed using the Cash on Delivery (COD) payment method are subject to an additional COD charge of ₹99.
This charge is mandatory and non-refundable, even in cases of exchange or cancellation.

2. No Returns Policy – Exchange Only

Divine Luxe does not offer returns on any products sold through our website.
We only provide an exchange facility, subject to eligibility and verification as mentioned in this policy.

3. Exchange Processing & Transportation Fee

In the event of an approved exchange, the customer must pay a non-refundable exchange fee of ₹100.
This amount covers logistics, transportation, handling, and processing costs required to complete the exchange.

4. Legal Jurisdiction

Any dispute, claim, or legal proceeding arising out of or related to Divine Luxe, its website, products, services, or policies shall be governed by Indian laws and shall fall under the exclusive jurisdiction of the courts located in Delhi, India only.

5. Exchange Eligibility Period

Products are eligible for exchange only within 7 days from the date of delivery.
Requests raised after this period will not be accepted under any circumstances.

To be eligible for exchange, the product must:

  1. Be unused and unworn
  2. Be in original condition
  3. Be returned with original packaging and accessories

6. No Warranty or Guarantee

All products sold by Divine Luxe are fashion jewelry.
We do not provide any warranty or guarantee, including but not limited to:

  1. Plating
  2. Color retention
  3. Stone setting
  4. Durability or wear and tear

Normal wear, oxidation, or fading over time is not considered a defect.

7. Damaged Product / Exceptional Refund Cases

In rare and exceptional cases where:

  • A product is received in a damaged condition, or

  • The customer seeks a refund due to a serious and valid issue

A clear and continuous box-opening video is mandatory for claim verification.

The video must:

  1. Show the sealed package clearly
  2. Be recorded without pauses or edits
  3. Capture the opening of the box and the product condition inside

Claims without a proper box-opening video will not be accepted or processed.

If the claim is verified and approved:

  1. A refund will be processed within 7 working days
  2. The refund will be credited to the original mode of payment only

Please note that approval of such cases is at the sole discretion of Divine Luxe after internal verification.

Final Note

Divine Luxe reserves the right to approve or reject any exchange or refund request if the policy conditions are not met.
By placing an order on divineluxe.in, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.

Contact Us

For any questions related to this policy, you may contact us at:
Email: help.divineluxe@gmail.com
Website: divineluxe.in