Privacy policy

Privacy Policy – Divine Luxe

At Divine Luxe (“we”, “our”, “us”), accessible from divineluxe.in, your privacy is extremely important to us. This Privacy Policy document explains how we collect, use, disclose, store, and protect your personal information when you visit our website or make a purchase from us.

By accessing or using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information:
When you place an order, register on our website, subscribe to our communications, or contact us, we may collect personal details such as:

  1. Full name
  2. Email address
  3. Mobile number
  4. Billing and shipping address
  5. Payment-related information (processed securely via third-party gateways)

Non-Personal Information:
We may automatically collect non-identifiable data such as:

  1. IP address
  2. Browser type and version
  3. Device information
  4. Pages visited and time spent on the website
  5. Referring URLs

This data helps us understand customer behavior and improve our website experience.

2. How We Use Your Information

We use your information to:

  1. Process, confirm, and deliver your orders
  2. Communicate order updates, shipping details, and support responses
  3. Improve our website, products, and customer experience
  4. Send promotional messages or offers (only if you opt-in)
  5. Detect and prevent fraud, misuse, or unauthorized access
  6. Maintain internal records and comply with legal obligations

We do not sell, rent, or trade your personal information to third parties.

3. Payment Information & Security

All payments on Divine Luxe are processed through secure and trusted third-party payment gateways.
We do not store or have access to your complete debit card, credit card, UPI, or net banking details on our servers.

Reasonable security practices are implemented to ensure safe transactions.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  1. Enhance browsing experience
  2. Remember user preferences
  3. Analyze website traffic and performance

You can disable cookies through your browser settings. However, doing so may affect certain website functionalities.

5. Sharing of Information

We may share your information only with:

  1. Payment gateway providers
  2. Shipping and logistics partners
  3. Website hosting and analytics service providers

These third parties are contractually obligated to protect your data and use it only for fulfilling their services.

6. Data Protection & Security

We use industry-standard administrative, technical, and physical safeguards to protect your personal information from:

  1. Unauthorized access
  2. Disclosure
  3. Alteration
  4. Loss or misuse

While we strive to protect your data, no method of online transmission is 100% secure, and absolute security cannot be guaranteed.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal, accounting, or regulatory requirements

Once no longer required, data is securely deleted or anonymized.

8. Return, Refund & Shipping Policies

Our Return & Refund Policy and Shipping Policy are separate documents available on our website.
Please review them carefully before placing an order, as they form an integral part of our terms.

9. Third-Party Links

Our website may contain links to third-party websites.
Divine Luxe is not responsible for the privacy practices, content, or security of such external sites. We recommend reviewing their privacy policies separately.

10. Children’s Privacy

Divine Luxe does not knowingly collect personal information from children under the age of 13 years.
If you believe a child has provided us with personal data, please contact us immediately so we can take appropriate action.

11. Legal Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India.
Any disputes arising in relation to this policy shall fall under the exclusive jurisdiction of courts located in Delhi, India.

12. Changes to This Privacy Policy

Divine Luxe reserves the right to update or modify this Privacy Policy at any time.
Changes will be posted on this page with a revised effective date. Continued use of the website implies acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us at:

Email: help.divineluxe@gmail.com
Website: divineluxe.in